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Magee Rehabilitation Hospital has been recognized by The Hospital&Healthsystem Association of Pennsylvania (HAP) for its new, innovative way of making the discharge process from the hospital more efficient and more user-friendly for the patient and their loved ones.

The new initiative, called WOW Discharge, received the 2011 HAP award for Operational Excellence in the Small Hospital Group category.

The WOW Discharge project was initiated in the second half of 2009 in an effort to improve patient satisfaction with discharge at Magee. Since the implementation of the WOW Discharge program, the organization has achieved ranks between the 88th and 99th percentiles five of the last six quarters, according to Press Ganey survey results.

Some of the tools developed by the WOW Discharge initiative included the creation of a Discharge Patient Identifier, a Patient Care Conference Discharge Checklist, a Discharge Patient/Family Issues Reminder Form, and a Discharge Thank You Note. Additionally, Discharge Rounds with the physician, nurse, and case manager were initiated to answer final questions, and a process for making Discharge Follow up Phone Calls was designed.

Magee was one of just eighteen organizations to be recognized by HAP in a variety of areas.

"The 18 awardees are among the most innovative and creative in the health care field, and we salute their accomplishments," said HAP President and CEO Carolyn F. Scanlan. "Their programs are examples of the commitment hospitals and health systems make every day, in good times and bad, to their patients, communities, and employees,"

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Kim Shrack
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Magee Rehabilitation Hospital
1513 Race Street
Philadelphia, PA 19102
(215) 587-3363
KShrack@MageeRehab.org
MageeRehab.org