"Thank you to everyone involved in my son's care. It was exceptional. Everybody is a miracle worker. Thank you again."
Facts & Figures
The Friends of Jerry Segal Housing Fund was established to provide housing for immediate caregiver family members of those patients who visit Magee from long distances. Interested participants need to fill out an application, which is reviewed for eligibility, before a reservation can be made. The discounted rate is provided for the immediate caregiver family members for a set number of nights, while the patient is at Magee. Applications for consideration may be obtained from Magee clinical liaisons or case manager.
There are several hotels located near Magee that offer a discounted Magee Friends rate, based on availability. A listing of discounted rates at select hotels is also available from Magee clinical liaisons, case managers or concierge services.
Patients in the hospital often miss the comforts of home. That is why Magee’s guest relations representatives and concierge staff, just like the staff at any fine hotel, work diligently to make both patients and their families comfortable. Magee’s guest relations team will exceed your expectations by doing whatever it takes to bring the comforts of home to the hospital.
The Guest Relations team is often expected to “achieve the impossible,” and they do every day. The guest relations staff is dedicated to fulfilling patients’ needs and acting as liaisons to any other departments and services within the hospital and in the greater community. They will help you find anything, anytime, anywhere.
Is the specific program accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and The Joint Commission?
How many patients are admitted each year with this disability? How many are currently at the facility?
Is the hospital clean and have a good feel? Is the environment friendly? Is there a separate area (floor/building/wing) for someone with disability, or will they be treated with other types of patients? Is there a specialized therapy area? Are there any specialized programs or clinics offered for this type of injury? Are there primary PT and OT’s assigned upon admission? Will they change? Are there resources for assistive technology? What form does this take?
How experienced is the staff with this type of injury?
Is the physician in charge a Physiatrist (specialized Physical Medicine and Rehab doctor)? Is the physician board certified in Physical Medicine and Rehabilitation (PM&R) as well as certified in the sub-specialty of this type of injury? How long has the physician in charge been directing programs specializing in this type of injury? Is there physician coverage seven days a week, twenty-four hours a day?
Are there consultants available at the facility or nearby medical centers? Do they include neurosurgery, neurology, urology, orthopedics, plastic surgery, neuropsychology, internal medicine, gynecology, speech pathology, pulmonary medicine, general surgery and psychiatry? Are psychologists onsite or an outside service? Are psychological sessions available for family members as well?
Is the nursing staff employed by the hospital or employed through an outside agency? Is there a primary nurse, or will the nurses change throughout the stay? Are therapists part of a team or department? Is physical and occupational therapy one-on-one with a therapist?
How many hours a day do patient’s spend in PT and OT, and what is the schedule? What specialized equipment is available in the therapy areas? Are family members encouraged to participate in rehab programs? Will the treatment team develop a rehabilitation plan with short and long term goals? Will a case manager be assigned to coordinate treatment and act as a contact for staff and family members?
What other types of specialty therapies or value added programs are available? (art therapy, music therapy, horticultural therapy, therapy dog, pet therapy) Are there peer mentor programs available? Are there support groups for the individual with the injury, as well as the caregivers?
Does the program participate in any form of research (basic science, clinical research, pharmacological or outcomes research)? Have they received any independent grant funding for research?
Does the inpatient Case Manager follow you after discharge? What therapy is available after the inpatient stay is done? Are there day programs? Outpatient programs? Health and wellness center for people with a disability? Is there a lifetime system of care? Does it include physicians, nurses, therapy consults and case management?